Help and Support

When will my order be dispatched?

Orders are dispatched Tuesday, Wednesday via Courierpost. You will be sent an email confirmation with tracking details once your order is on its way to you. If you have any questions about your order, please email or use the contact form on this website.

How long will it take for my order to be delivered?

Orders are usually delivered the day after they are shipped. Rural orders may take 1-2 extra days.

Why is my order taking longer than expected?

Sometimes we have to order stock in from our suppliers if we don’t have it on hand. Where there are delays or when products are on backorder, this will always be indicated on the product page.

How much is shipping?

Shipping is free within New Zealand and dispatched with Courier Post.

Can I pick up my order?

Orders are shipped from our warehouse. If you would like to pick your order up, please arrange with us prior to placing your order. Email or contact us using the contact form on this website.

What if my order was wrong?

If your order was incorrect or faulty in any way, please let us know and we will make sure you get what you ordered.

What is your refund policy?

You can find out more about our refund policy here: