Shipping policy

NZ Delivery

We like to keep things simple... Shipping is always FREE within New Zealand.

Our shipping days are Tuesdays and Wednesdays.

All packages are sent out of Auckland, New Zealand.

Please allow up to 7 working days for your package to arrive before contacting us. Although we strive to have them arrive in 1-3 working days with rural, public holidays, weekends, or unforeseen circumstances, this can take longer, depending on the shipping option, location and payment option you chose.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note: orders containing personalised or customised items may require additional processing time. Any extended timeframes will be clearly communicated at checkout or in your order confirmation.

 

Shipping Rates

Shipping is always FREE within New Zealand.

 

P.O. Boxes

We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.

 

International Delivery

We don't currently ship outside of New Zealand, but if you aren't in New Zealand and see something you like, email sales@oceania-audio.co.nz and we will try to help you out.

 

Damaged, Lost or Missing Orders

If your order arrives damaged, incorrect, or is missing items, please contact us within 48 hours of delivery at sales@oceania-audio.co.nz with:

• Your order number

• Clear photos of the item and packaging

We will review each case individually and work towards a fair resolution in line with New Zealand Consumer Guarantees Act obligations.

 

Contact Us

If you have any questions about shipping, delivery, or your order, please contact:

sales@oceania-audio.co.nz