Empiricial Labs Inc EL-FTC FATSO Threshold Controller

When will my order be dispatched?

Orders are dispatched Tuesday, Wednesday via Courierpost. You will be sent an email confirmation with tracking details once your order is on its way to you. If you have any questions about your order, please email nigel@oceania-audio.co.nz or use the contact form on this website.

How long will it take for my order to be delivered?

Orders are usually delivered the day after they are shipped. Rural orders may take 1-2 extra days.

Why is my order taking longer than expected?

Sometimes we have to order stock in from our suppliers if we don’t have it on hand. Where there are delays or when products are on backorder, this will always be indicated on the product page.

How much is shipping?

Shipping is free within New Zealand and dispatched with Courier Post.

Can I pick up my order?

Orders are shipped from our warehouse. If you would like to pick your order up, please arrange with us prior to placing your order. Email nigel@oceania-audio.co.nz or contact us using the contact form on this website.

What if my order was wrong?

If your order was incorrect or faulty in any way, please let us know and we will make sure you get what you ordered.

What is your refund policy?

You can find out more about our refund policy.

NZ Delivery

We like to keep things simple... Shipping is always FREE within New Zealand.

Our shipping days are Tuesdays and Wednesdays.

All packages are sent out of Auckland, New Zealand.

Please allow up to 7 working days for your package to arrive before contacting us. Although we strive to have them arrive in 1-3 working days with rural, public holidays, weekends, or unforeseen circumstances, this can take longer, depending on the shipping option, location and payment option you chose.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note: orders containing personalised or customised items may require additional processing time. Any extended timeframes will be clearly communicated at checkout or in your order confirmation.

Shipping Rates

Shipping is always FREE within New Zealand.

P.O. Boxes

We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.

International Delivery

We don't currently ship outside of New Zealand, but if you aren't in New Zealand and see something you like, email sales@oceania-audio.co.nz and we will try to help you out.

Damaged, Lost or Missing Orders

If your order arrives damaged, incorrect, or is missing items, please contact us within 48 hours of delivery at sales@oceania-audio.co.nz with:

• Your order number

• Clear photos of the item and packaging

We will review each case individually and work towards a fair resolution in line with New Zealand Consumer Guarantees Act obligations.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact:

sales@oceania-audio.co.nz